SIMPLE TERMS FOR A BETTER SHOPPING EXPERIENCE

Welcome to Hayahi. By using our website, browsing our collections, or placing an order, you agree to follow the terms and conditions mentioned on this page. These terms are here to keep the shopping experience clear, fair, and convenient for all our customers.

Using Our Website

Our website is provided for personal shopping and browsing purposes. You agree to use the website responsibly and provide accurate information when creating an order or contacting our team. Hayahi reserves the right to update, change, or remove website content when necessary.

Products And Descriptions

We make every effort to display our abayas, hijabs, colors, sizes, fabrics, and product details as accurately as possible. However, slight differences in color may occur because of lighting, photography, or individual screen settings. Product availability may also change without prior notice.

Placing An Order

When you place an order, you are responsible for providing correct and complete information, including your name, phone number, email address, and delivery address. After receiving your order, we may contact you to confirm the details before processing it. An order may be cancelled if the provided information is incomplete, incorrect, or cannot be verified.

Prices And Payments

All product prices shown on our website are subject to change without prior notice. We aim to keep pricing and product information accurate, but occasional errors may occur. If an incorrect price is displayed, Hayahi may contact you before processing the order and provide the available options.

Delivery

We aim to deliver orders within 4 days after successful order confirmation, depending on the customer’s location and courier availability. Delivery times may sometimes be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, or incorrect delivery information.

Returns And Exchanges

Our return and exchange process is explained in our Refund and Returns Policy. Eligible returns can be requested within 3 days after receiving your order, provided there is no delivery related issue or delay. Customers are responsible for return delivery charges, while Hayahi will handle the remaining return process according to our policy.

Damaged Or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to understand the issue and provide an appropriate solution. If the issue is confirmed to be from our side, Hayahi will take responsibility according to our return policy.

Intellectual Property

All content available on the Hayahi website, including product images, photographs, logos, text, graphics, designs, and other materials, belongs to Hayahi or is used with appropriate permission. This content may not be copied, reproduced, modified, or used for commercial purposes without prior written permission.

Third Party Services

Our website may use third party services such as payment providers, courier companies, hosting services, or other platforms that help us operate our business. These services may have their own terms and privacy policies. Hayahi is not responsible for the policies or practices of third party websites and services.

Changes To These Terms

We may update these Terms and Conditions whenever necessary to reflect changes in our website, products, services, or business practices. Any updates will be posted on this page, and continued use of our website after an update means you accept the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, our products, orders, delivery, or other services, you can contact the Hayahi team through the contact details available on our website. We are always happy to provide clarification and assist you with your shopping experience.