YOUR PRIVACY MATTERS TO US

We believe your privacy is important and should always be treated with care and respect. When you visit the Hayahi website, explore our abaya and hijab collections, contact our team, or place an order, you may provide certain personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it protected, and the choices you have when using our website and services.

Information We Collect

When you place an order with us, we may collect details such as your name, phone number, email address, shipping address, billing information, and other details needed to process and deliver your purchase. We may also receive information when you contact us about a product, ask a question, request assistance, or communicate with our customer support team. Some basic technical information, such as your browser type, device information, IP address, and website activity, may also be collected automatically when you browse our website.

How We Use Your Information

The information we collect allows us to process your orders, arrange delivery, respond to your questions, provide customer support, and manage returns or other order related requests. At Hayahi, we may also use this information to understand customer preferences, improve our website, develop better collections, and make your shopping experience easier and more enjoyable. If you choose to receive promotional communication, we may also contact you about new arrivals, special offers, seasonal collections, and other updates.

Payment And Delivery

When you place an order, certain information may be shared with payment providers and courier companies so that your purchase can be processed and delivered successfully. We only provide the information reasonably required to complete these services, such as your name, contact details, and delivery address. Payment providers may handle payment information according to their own privacy policies and security practices, while courier companies may use your information only as needed to complete the delivery.

Sharing Your Information

We respect your personal information and do not sell or rent it to other businesses for their own purposes. In some situations, Hayahi may share necessary information with trusted service providers who help us operate our website, process payments, deliver orders, provide technical support, or manage customer communication. We may also share information when required by applicable law or when reasonably necessary to protect our customers, website, business, or legal rights.

Cookies And Website Information

Our website may use cookies and similar technologies to remember your preferences, understand how visitors interact with our website, and improve website performance. These technologies can help us provide a smoother browsing experience and understand which parts of our website are useful to customers. You can manage or disable cookies through your browser settings, although doing so may affect certain features or functions of the website.

Keeping Your Information Safe

We take reasonable steps to protect the personal information shared with us and work to prevent unauthorized access, misuse, loss, or disclosure. Hayahi uses appropriate measures to maintain the security of customer information while it is being handled through our website and services. However, no website, online platform, or electronic method of storing information can be guaranteed to be completely secure, so we encourage customers to use trusted devices and protect their account and personal information.

Third Party Websites

Our website may occasionally include links to third party websites, payment services, social platforms, or other external resources that may be useful to our customers. These websites operate independently and may have their own privacy policies, terms, and security practices. Hayahi is not responsible for the content, privacy practices, or handling of personal information by these external websites, so we recommend reviewing their policies before sharing any personal information with them.

Your Privacy Choices

You may contact us if you want to ask about the personal information we have received from you, correct information that may be inaccurate, or raise a concern about how your information is being used. If you have subscribed to promotional messages from Hayahi, you can also choose to stop receiving these communications by following the available unsubscribe instructions or contacting our team directly. Some information may still need to be retained when required for order records, legal obligations, or legitimate business purposes.

Policy Updates

Our website, services, and business practices may change from time to time, so we may update this Privacy Policy when necessary. Any important changes will be reflected on this page along with the latest update date. We encourage you to review this page occasionally so you remain aware of how your information is collected, used, and protected when you continue to shop with Hayahi.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, our team is here to help. You can contact Hayahi through the contact details available on our website, and we will do our best to respond to your request and provide clear information about our privacy practices.