Customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure it meets our quality standards. If you receive an incorrect, damaged, or defective item, we are here to help. Please read our Refund & Returns Policy carefully before placing an order.

Return Eligibility

Products may be eligible for return if they are received in a damaged, defective, or incorrect condition. To qualify for a return, you must notify us within 3 days of receiving your order.

Returned items must be unused, unwashed, unworn, and in their original condition with all original tags, labels, packaging, and accessories intact. Products showing signs of use, washing, alteration, perfume, stains, or damage caused after delivery will not be accepted for return or exchange.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Hijabs that have been worn or washed.
• Underscarves, caps, niqabs, and face coverings after use.
• Accessories with broken or removed packaging.
• Customized or personalized products.
• Gift cards and promotional items.
• Clearance, sale, or discounted products unless they are defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery. Kindly provide your order number along with clear photographs or videos showing the issue. Once your request has been reviewed and approved, we will arrange a replacement, exchange, or refund where applicable.

Exchange Policy

If you wish to exchange a product due to a size issue or another eligible reason, the request must be submitted within 3 days of receiving your order.

The requested item must be available in stock. If the desired product is unavailable, you may choose another product of equal value or pay the difference for a higher-priced item. Exchange requests are subject to inspection and approval.

Customers may be responsible for return shipping charges unless the exchange is due to an error on our part.

Refund Policy

Refunds are issued only after the returned product has been received and successfully inspected by our quality control team.

Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider or bank, the refund may take 7 to 14 business days to appear in your account.

Shipping charges, cash-on-delivery fees, and other service charges are generally non-refundable unless the return is the result of our mistake.

Order Cancellation

Orders may be cancelled before they are processed or dispatched. Once an order has been packed or shipped, it cannot be cancelled. If you need to cancel your order, please contact us as soon as possible after placing it.

Return Shipping

Customers are responsible for securely packaging returned items to prevent damage during transit.

If the return is due to a damaged, defective, or incorrect item sent by Hayahi, we will cover the return shipping costs. For all other approved returns or exchanges, the customer will be responsible for the shipping expenses.

Inspection Process

Every returned product is carefully inspected upon arrival. If the returned item does not meet our return conditions, the request may be declined, and the item may be shipped back to the customer.

Policy Updates

Hayahi reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact our customer support team.

Hayahi.com
Karachi, Pakistan
Email: support@hayahi.com
Phone: +92 XXX XXXXXXX