We value the trust our customers place in us. Protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, browse our products, create an account, place an order, or communicate with us. By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or interact with our website, we may collect different types of information to provide you with a secure and seamless shopping experience.

The personal information you voluntarily provide may include your full name, email address, phone number, shipping address, billing address, city, postal code, and any information you share while contacting our customer support team.

When you place an order, we collect information related to your purchase, including the products you order, transaction details, payment status, delivery preferences, and order history.

We may also automatically collect certain technical information such as your IP address, browser type, operating system, device information, language preferences, pages visited, referral source, time spent on our website, and browsing behavior through cookies and similar technologies.

How We Use Your Information

The information we collect helps us operate our business efficiently and provide you with the best possible shopping experience.

Your information may be used to process and confirm your orders, arrange shipping and delivery, communicate order updates, verify payments, respond to customer inquiries, improve our products and services, personalize your shopping experience, detect fraudulent activities, maintain website security, comply with legal obligations, and provide customer support.

With your permission, we may also send promotional emails, exclusive offers, discount announcements, new collection updates, seasonal campaigns, and other marketing communications. You may unsubscribe from these communications at any time.

Payment Information

Hayahi does not store your complete debit card, credit card, or other sensitive financial information on its servers. Payments made through our website are processed securely using trusted third-party payment providers that implement industry-standard encryption and security measures. We only receive the information necessary to confirm successful payment and complete your order.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience. Cookies help us remember your preferences, keep products in your shopping cart, recognize returning visitors, analyze website traffic, understand customer behavior, and improve website performance.

Most web browsers allow you to disable cookies through browser settings. However, disabling cookies may affect certain features and functionality of our website.

How We Share Your Information

Hayahi respects your privacy and does not sell, rent, or trade your personal information to third parties.

We may share limited information only with carefully selected service providers who help us operate our business. These may include payment processing companies, courier and logistics partners, website hosting providers, analytics providers, email marketing platforms, customer support services, and technology partners.

These service providers are only permitted to use your information for the services they perform on our behalf and are required to maintain the confidentiality and security of your information.

We may also disclose information if required by applicable laws, government authorities, legal proceedings, court orders, or to protect our legal rights, customers, or business operations.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

Although we use commercially reasonable security measures, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

When your information is no longer required, it is securely deleted or anonymized where appropriate.

Your Rights

As a customer of Hayahi, you have the right to request access to your personal information, request corrections to inaccurate information, request deletion of your personal data where legally permitted, withdraw consent for marketing communications, and ask questions regarding how your information is processed.

We will make reasonable efforts to respond to such requests within an appropriate timeframe.

Third-Party Services

Our website may include links to third-party websites, payment gateways, or social media platforms. These websites operate independently from Hayahi and have their own privacy policies. We are not responsible for the privacy practices, content, or security of third-party websites, and we encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Hayahi does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to remove such information from our records.

Changes to This Privacy Policy

Hayahi reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will become effective immediately upon being published on this page. We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect their information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team.

Hayahi.com
Email: support@hayahi.com
Phone: +92 XXX XXXXXXX
Karachi, Pakistan