SIMPLE RETURNS WITH YOUR PEACE OF MIND

We want every customer to feel confident and comfortable while shopping with us. Every abaya, hijab, and product is carefully checked before dispatch. If you receive an item and need to return it, our simple return process is designed to make things easy and convenient.

3 Day Return Policy

You can request a return within 3 days after receiving your order. The 3 day period starts from the date your parcel is successfully delivered to you, provided there is no delivery related issue or delay. Please contact us within this time if you would like to return your order so our team can guide you through the process.

Return Conditions

To qualify for a return, the product must be unused, unworn, unwashed, and in its original condition. All tags, packaging, and items included with your order should be returned along with the product. Products that have been used, washed, altered, damaged, or improperly handled may not be accepted for return.

Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. Share clear pictures and relevant details with our team so we can review the issue. If the problem occurred from our side, we will take responsibility and provide you with the appropriate solution.

Exchange Requests

If you would like to exchange your abaya or hijab for another available size, color, or product, please contact us within 3 days of receiving your order. Exchange requests are subject to product availability and our return conditions. Our team will guide you through the available exchange options.

Refund Process

Once your returned product reaches us, our team will inspect it to make sure it meets our return requirements. After the return is approved, the applicable refund will be processed according to the payment method and order circumstances. Hayahi aims to handle approved refunds as smoothly as possible, although processing time may vary depending on the payment provider.

Return Delivery Charges

If you want to return an eligible product, the return delivery charges will be paid by the customer. Once the product is sent back to us, the remaining return process and handling will be our responsibility. Hayahi will guide you throughout the process and make every reasonable effort to keep your return experience simple and convenient.

Non Returnable Items

Products that have been worn, washed, altered, damaged, or returned without their original packaging may not qualify for a return. Items requested for return after the 3 day period may also not be accepted. We recommend checking your order carefully as soon as it arrives and contacting us promptly if you notice any issue.

Contact Us

If you have any questions about your return, exchange, or refund, you can contact the Hayahi team through the contact details available on our website. We are always happy to assist you and help make your shopping experience smooth and convenient.