Shipping & Refund Policy
1. Shipping Policy
At Hayahi, we are dedicated to providing our customers with prompt and reliable delivery. Here’s everything you need to know about our shipping process:
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, there may be a slight delay in processing. We will notify you via email if any significant delays occur.
Shipping Methods and Rates
We offer several shipping methods to suit your needs. Shipping rates vary depending on your location, the size of your order, and the shipping method selected at checkout.
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Standard Shipping: Estimated delivery time of 5-7 business days.
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Express Shipping: Estimated delivery time of 2-3 business days.
Please note that shipping times may vary based on your location and any unforeseen circumstances.
International Shipping
We offer international shipping to selected countries. Shipping fees and delivery times for international orders will be calculated during checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order. If you encounter any issues with your tracking, please contact us for assistance.
2. Refund & Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to assist you with returns and exchanges.
Returns
You may return most new, unused items within 14 days of receiving your order for a full refund or exchange. Items must be in their original condition and packaging, with all tags intact.
Non-Returnable Items
The following items are non-returnable:
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Sale or discounted items
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Items that have been worn or altered
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Custom-made items (e.g., personalized products)
Return Process
To initiate a return, please follow these steps:
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Contact our customer service team via email at [Insert email address] within 14 days of receiving your order.
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Provide your order number, the items you wish to return, and the reason for your return.
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Once your return request is approved, we will send you return instructions, including the return address.
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Ship the items back to us using a trackable shipping method.
Refunds
Refunds will be processed within 7-10 business days after we receive your returned items. The refund will be issued to the original payment method used at checkout. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping charges.
Exchanges
If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order. We will process the exchange as quickly as possible based on the availability of the requested item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or full refund.
3. Customer Support
If you have any questions regarding our shipping or return policies, or if you need assistance with your order, please don’t hesitate to contact our customer support team at [Insert email address]. We are here to help and ensure your experience with Hayahi is as smooth and enjoyable as possible.